Forum Discussion
Does Android devices lose contact with Google ZTE portal if they are not activated or they do not report back after x number of days? Is there a policy for that?
No, i just removed the config of the issuing device and reassigned it. Then all went fine after the wipe of the device.
As we had this only to some very few devices there was no more to investigate as there must be something on ZTP side something showing correctly but not working properly.
Hi there Arifn
No, once registered the devices remain so. It sounds like the devices are misconfigured or perhaps not correctly registered.
Can you verify the IMEI registered is IMEI1 on multi-SIM devices, and there's a config applied?
Okay thanks for confirming that!
All the devices are imported with the exact same policy and configuration. Nothing has changed.
Yes, we always use IMEI1. How can I check it in the ZTP if the device has config applied? Beside seeing that it has a work profile assigned to it and the DPC that applies to every imported devices. Because if I understand this right, you import the devices to ZTP and then the device has to be turned on and connect to a network in order to get the config right?
Hi Arifn , in the ZTP go to devices. There you have all devices listed with their IMEI numbers claimed and under the configurations column there should be a configuration name shown for each IMEI.
As my ZTP is shown in german, I'm not sure what's written there in EN (translation would be: no configuration) if there's no configuration assigned.
