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Arifn's avatar
Arifn
Level 2.0: Eclair
2 years ago
Solved

Does Android devices lose contact with Google ZTE portal if they are not activated or they do not report back after x number of days? Is there a policy for that?

So we have some Android devices that are imported to ZTE and then sent to the customers but the customers didn't enroll the devices immediately. They have inactive and turned off for 5 months. After ...
Devices
Enrolment
Management
Zero-touch
  • Moombas's avatar
    Moombas
    2 years ago

    No, i just removed the config of the issuing device and reassigned it. Then all went fine after the wipe of the device.

    As we had this only to some very few devices there was no more to investigate as there must be something on ZTP side something showing correctly but not working properly.

Arifn's avatar
Arifn
Level 2.0: Eclair
2 years ago


This is what I see, can you please share a screenshot from your end. Am I missing something?

Moombas's avatar
Moombas
Level 4.1: Jelly Bean
2 years ago

Looks like you are in the reseller portal (never seen) and not in the customer portal:

 

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