Factory reset notice after enrolling device

Lizzie ok thanks for confirming, that sounds inline with what I was thinking from previous testing we completed before adopting GZT.

However, when you say screen recording and/or bug report, at which point would this be required?  As all the important stuff happens during enrolment where we have no ability to do either (device not usable while being enrolled).

After this, the device is enrolled, but nothing of interest is happening.

Then seemingly randomly a device might hit this issue, but we have no way of knowing when/why in order to prepare for it.

What I would like to suggest for a future improvement, is some form of logging from the GZT admin console.  Currently there's no logging we can check to try and troubleshoot what GZT is actually doing behind the scenes.  If there was, then maybe we could see what happened for a particular device etc...

Regards, Leo