Forum Discussion
Factory reset notice after enrolling device
I think I might have found our answer (although the description is not quite the same).
Similarities are:
Devices getting the reset prompt are A54's.
These devices are on ONE UI 6.0.
Differences are:
Google Play Services are already above v23.34.14 (24.31.37 (190400-662270918))
The devices do enrol into our MDM via GZT ok. It's after being enrolled they are prompted to reset.
Still, I think this has to be it, as when we enrol them a 2nd time, they appear to be fine, which is maybe because out of the box they are on v23.xxx, but then when completing enrolment this is likely getting updated before we are able to check the version.
Then 2nd time enrolment, no issue because its above 23.xxx.
Is there a specific reason for having the devices on One ui 6.0 instead of 6.1?
6.1 has been released a few months ago so i'm assuming you haven't installed the updates in between either. Might be worth updating a device and see how it performs.
Here is an overview of the available updates for the A54 (regular version) Notify Update (samsungmobile.com)
Well they're coming out of box like this Michel , as we don't have any control over exactly what the stock from our resellers has on them. The stock was likely from Samsung from a while back, then it sits somewhere for a while etc.. etc..
Our enrolment process is still done by IT teams, but is run pretty lean, so doesn't include applying updates before sending devices out. But of course if we'd known about this gotcha with these models then we could have taken some action to avoid it.
