Forum Discussion
[FIXED] Service Announcement: Available work apps missing in Managed Play Store on device
Hello everyone,
Just closing this thread now as this has been resolved and I want to prevent any potential confusion. If you are experiencing something similar, please explore the rest of the community to see if this is already been mentioned or please do create a new post here in the community.
Thanks so much,
Lizzie
Hi, we are still facing this issue. After a stall with Intune, we tried switching over to Android devices first. Apps approved in the Play Store for Work don't appear. The last app appearing in the Work profile is an app bought in 04/2023, every app after that date is not showing up (the first is 07/2023).
We checked the sync of Intune, which runs without issues, pushing apps as required apps also works, they show up on the devices, but is only a solution for our fully managed devices, as we can configure them with user groups.
When it comes to the COPE or BYOD model, we can't use them, which ultimately forces us to buy them iPhones/iPads, which work.
Is there any channel to contact, as MS can't see any connectivity issues and also adds those apps without problems and approving inside Intune also works like it used to.
Cheers,
Patrick
Hi,
I have an ongoing support case with Microsoft and have had so for the past 5-6 months regarding this issue.
Latest update I got was this week where they called to let me once again they are still working together with Google Engineers to resolve this issue.
So you have a Key Account Manager in Microsoft you could escalate the issue to if the support system keeps dismissing it?
Regards
Mats
Thanks BITOIT and matsm for your replies here, I am sorry you are still experiencing this with your apps.
Patrick, as Mats mentions, if you haven't already could you please report this via Microsoft Intune as they are working with our team to gather more details. It's also good to explore if this is the same issue.
Our engineers are working on this and continue to investigate this issue. I am continuing to monitor and push for updates, and if you could keep me posted on your side too that would be fantastic.
Thanks so much,
Lizzie
Hi, Lizzie!
Any updates regarding the issue?
