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Lizzie's avatar
Lizzie
Google Community Manager
2 years ago
Solved

[FIXED] Service Announcement: Available work apps missing in Managed Play Store on device

Updated 12th October, 2023   Current status: Fix implemented   Issue description: We've received multiple reports that some approved apps are not displayed in the Managed Play store on device...
Apps
  • Lizzie's avatar
    Lizzie
    8 months ago

    Hello everyone,

     

    Just closing this thread now as this has been resolved and I want to prevent any potential confusion. If you are experiencing something similar, please explore the rest of the community to see if this is already been mentioned or please do create a new post here in the community. 

     

    Thanks so much,

    Lizzie

timstr's avatar
timstr
Level 1.6: Donut
11 months ago

Hi Lizzie and  matsm ,

 

Any updates on this issue, either way from Microsoft or Google? Noticing the same behaviour on devices with at least Play Store v. 40.5.30.x

matsm's avatar
matsm
Level 2.0: Eclair
11 months ago

Microsoft told me it was fixed in both 40.3+ and 40.4+
But I'm now running 40.6.31 and still have the same problem

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    11 months ago

    Thanks matsm and timstr for continuing to provide feedback on this. I hoped the latest update would have helped you both here. I've fed this back to our engineers. I'll also ask them if there is anything else you could provide to help with this. 

     

    Speak to you soon.

     

    Thanks again,

    Lizzie

    • timstr's avatar
      timstr
      Level 1.6: Donut
      10 months ago

      Hi Lizzie 

       

      Any update on his one?

      Thanks for replying.

      Kind regards,

      Tim

      • Lizzie's avatar
        Lizzie
        Google Community Manager
        10 months ago

        Hey timstr,

         

        Great to hear from you. I've just sent you a direct message in the community (to access your community inbox, click on the little envelope at the top right of the page).

         

        Thanks,
        Lizzie 

    • matsm's avatar
      matsm
      Level 2.0: Eclair
      9 months ago

      I was just in contact with Microsoft again today.
      The latest store version 41.2.21 supposedly fixed the issue for most customers, but some are still experiencing issues including me.
      Have sent over more bug reports for further analysis

      • Lizzie's avatar
        Lizzie
        Google Community Manager
        9 months ago

        Massive thanks again matsm for keeping us updated. 

         

        I'm sorry you are continuing to experience this with your account. As this has been fixed for a large amount of customers, it is good that they are diving back into your specific bug reports to see what else could be impacting this for your account.

         

        I'm thinking once we get to the bottom of this we are going to have to celebrate the occasion some how! 😀 🍰

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