Forum Discussion

Google Community Manager

2 years ago

Solved

[FIXED] Service Announcement: Available work apps missing in Managed Play Store on device

Updated 12th October, 2023 Current status: Fix implemented Issue description: We've received multiple reports that some approved apps are not displayed in the Managed Play store on device...

Apps

Lizzie
8 months ago
Hello everyone,

Just closing this thread now as this has been resolved and I want to prevent any potential confusion. If you are experiencing something similar, please explore the rest of the community to see if this is already been mentioned or please do create a new post here in the community.

Thanks so much,

Lizzie

Lizzie

Google Community Manager

11 months ago

Thanks matsm and timstr for continuing to provide feedback on this. I hoped the latest update would have helped you both here. I've fed this back to our engineers. I'll also ask them if there is anything else you could provide to help with this.

Speak to you soon.

Thanks again,

Lizzie

matsm

Level 2.0: Eclair

9 months ago

I was just in contact with Microsoft again today.
The latest store version 41.2.21 supposedly fixed the issue for most customers, but some are still experiencing issues including me.
Have sent over more bug reports for further analysis

Lizzie
Google Community Manager
9 months ago
Massive thanks again matsm for keeping us updated.

I'm sorry you are continuing to experience this with your account. As this has been fixed for a large amount of customers, it is good that they are diving back into your specific bug reports to see what else could be impacting this for your account.

I'm thinking once we get to the bottom of this we are going to have to celebrate the occasion some how! 😀 🍰
- icsjohnd
  Level 1.5: Cupcake
  9 months ago
  We are having this issue with Airwatch UEM where the Play Store is not showing apps. The apps are being installed/pushed if we utilize UEM.
- matsm
  Level 2.0: Eclair
  9 months ago
  Time to bring out the cake Lizzie
  
  Got an email from Microsoft saying the adjusted something in the tenant, and we are now finally able to see available apps in the Managed Google Play Store again.
  The solution was a combination of the Google team updating the Play Store app and apparently Microsoft had a custom tag of some sorts assigned to the tenant, they have now removed the custom tag and it all works again. 🎂🎉
  - Lizzie
    Google Community Manager
    9 months ago
    This has literally made my day matsm, this is fantastic news.🎇 I'm so pleased it is all sorted now and definitely a cake moment right now...🎂🎂🎂
    
    Thank you so much for keeping us updated on the progress, hopefully this can help others if they are still experiencing this problem.
    
    Are you going to go wild with apps now? 😀
    
    Thanks again,
    
    Lizzie