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Figlovsky_K's avatar
Figlovsky_K
Level 1.6: Donut
2 years ago
Solved

Gmail "allow_unmanaged_accounts" restriction issue

I'm trying to configure Gmail via managed configuration. I discovered that inside the apk there is a bool restriction "allow_unmanaged_accounts" (Allow Unmanaged Accounts), but it is not mentioned in...
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  • ReeceK's avatar
    ReeceK
    2 years ago

    Hi Figlovsky_K 

     

    Hope you are well?. 

     

    Further to my last post, we have been looking into this issue internally for you. As a result, we have just posted a service announcement which should be able to support with the question you have.  I have attached the service announcement here. 

     

    Thank you again for the question, we really appreciate your input. If you do require further support, please feel free to reach out.

     

    Thanks,

    Reece.

     

Moombas's avatar
Moombas
Level 4.1: Jelly Bean
2 years ago

In our MDM a desciption is also visible to this setting:

Did you try to turn this off and if when applied (ensure this new policy setting really took place!) it's still possible to add another Exchange account to Gmail to the device manually?

Does this help you?

  • Figlovsky_K's avatar
    Figlovsky_K
    Level 1.6: Donut
    2 years ago

    Thanks for the reply, I checked it.
    After applying the settings, the application UI still allows you to add other accounts, including the exchange account

    I also made sure by calling getApplicationRestrictions  that all data was transferred correctly.
    In my case ""allow_unmanaged_accounts" value has no effect. Regardless of whether it is true or false

    • Moombas's avatar
      Moombas
      Level 4.1: Jelly Bean
      2 years ago

      I never needed this setting but if you press on "Exchange and Office 365" you are really able to add/enter something or is an error message been shown then.

      If you are still able to enter something i'm really interested at a response from someone from Google to clarify.

      • Figlovsky_K's avatar
        Figlovsky_K
        Level 1.6: Donut
        2 years ago

        Yeah, after selecting "Exchange and Office 365" there are no errors and the account can be added without problems

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