Forum Discussion
How to obtain the eSIM EID (Embedded Identification Document) from a device with DO (Device Owner) active?
Hi danielbeninca , Lizzie ,
I don't have a lot of experience with this, since our providers here are still living in the stone age and won't connect to MDM solutions for rolling out eSims.
But I do know that Knox Mobile enrollment is able to export the EID in bulk from all registered devices with eSim. But you need Samsung devices for that. Not sure if Android zero touch has it, but you can try by clicking export device details (if you are using this portal).
In other cases, you can see it manually via the phones settings. But if its for many devices, I suggest getting in contact with your device reseller to see if the OEM partner is able to provide those details for you. In most cases the OEM is able to provide some information.
Hello Michel ,
Thank you for your response. I had already checked the documentation looking for an alternative through the Samsung Knox API (and I double-checked it again after reading your response), but I couldn’t find a way to retrieve the EID. If you happen to have an example or a reference that you could share with us, it would be much appreciated. This might be a good alternative for us as well.
We could also consider asking the device supplier to obtain the EID for us and send it to the telecom provider so they can provide the eSIM activation codes. However, I believe we’ll face another challenge: since we are dealing with large-scale activation, it will be difficult to match the eSIM profile activation codes to the correct devices, as we are still unable to retrieve the EID through an MDM/EMM solution due to the requirement for "carrier privileges."
We’re still waiting for a solution to this issue.
Thank you.
I was sure it was there, but just performed an export and its indeed missing for Android devices. But it shows for Apple devices when exporting from Knox Manage. Strange thing.
i'm sorry, really hoped to give you a solution.
When getting the list from your supplier, you have to make sure that the list contains IMEI en EID combined, that way you should be able to match them.
As a service to our customers, we provide assistance with E-SIM activation by scanning the QR code for them before shipping the device. The customer has access to a carrier portal where that can be generated. That works for our customers very well.
I see. Regarding the EID being combined with the IMEI, for now, I’m not considering going that route because, from what I understand, an EID isn’t necessarily linked to an IMEI (physical SIM), especially since we may have devices that only support eSIM without a physical SIM, meaning there wouldn’t be an IMEI. At least that’s what I’ve understood so far. Please correct me if I’m wrong about this.
eSIM also has an IMEI number. IMEI is used as a unique identifier such as a MAC address on network cards so i'm almost sure smartphones without physical sim have an IMEI as well.
See this article: https://www.getnomad.app/blog/imei-vs-iccid-vs-eid
But keep in mind, i'm on unknown territories here haha, I have to rely on articles such as the link.
Lizzie , this might be an interesting topic for a blog. eSIM management, and all things related to eSIM. Its new for a lot of people.
I asked Samsung in January if they will add the EID retrospectively. We were not the first customer to ask, but I have not yet received a proper answer.
With WorkspaceONE, we can also report the EID of Apple devices without any problems. For Android, the reporting of SIM cards still needs to be improved. I am curious to see if the EID can then also be reported there.Otherwise, the EID is often (Samsung & Pixel devices) printed as a barcode on the device boxes.
