Zero Touch Enrollment

[Stygia]

Hello guys,

I hope you're doing great.

We are planning to use Zero Touch enrollment for one organization. This organization has devices in the field, and the end users are not technically proficient, making it difficult to guide them through a factory reset.

Given this, my question is: if we add these IMEI numbers to the portal, will it initiate a factory reset to enroll these devices into the platform? Is there any way to determine if these devices will perform a factory reset? I tested this with a Xiaomi device, but the notification saying "this device belongs to your organization, and your device will be reset" never appeared. I have observed that with some brands, Google forces a factory reset, but I am unsure what this depends on.

Thank you in advance.

Best,

[Moombas]

Hi Stygia,

no an already enrolled device (even as enduser device) won't get a factory reset when you add it to ZTP.

You need to wipe any device manually (which is really not that hard even for technical non confident users if you provide them a guide with screenshots).

[TomaszP]

Hello,

I have encountered similar problem- one of our clients have already enrolled (without using zero touch) devices, and they were working fine, without any problems.

Those devices were added to ZTP few days ago. Today, i got info that one of the devices has started to display same info as mentioned in this topic ("this device belongs to your organization, and your device will be reset"). 

Has anything changed, and now adding devices to ZTP portal forces factory reset?

If Yes, is there anything I can do to stop that force reset? Client has 1k+ devices, and can't afford reseting all of them- that will practically paralyze his company.

If no, what happened and why that device has started factory reset procedure?