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Kumaresh90's avatar
Kumaresh90
Level 2.0: Eclair
2 years ago

Zero Touch MDM enrolment not happening on Samsung OS 13 devices

Since today, Our Samsung Galaxy A33 devices in UK are not enrolling to Intune automatically as part of Zero-Touch enrolment. Devices are proceeding with normal setup after connecting to Wi-Fi instead...
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Moombas's avatar
Moombas
Level 4.1: Jelly Bean
2 years ago

Hi Kumaresh,

you should get in contact with Samsung about this (as well). It could be an OS issue (https://www.androidenterprise.community/t5/service-announcements/fixed-issues-during-zero-touch-enrollment-on-samsung-devices/ta-p/1898) but they may need to check with you together.

 

We from our end decided to use for the Samsung devices the Knox Portal instead of the Google Zero-Touch portal because it provides more functionality and worked well since yet for all Samsung devices used by us.

  • Kumaresh90's avatar
    Kumaresh90
    Level 2.0: Eclair
    2 years ago

    I saw this post but unlike this issue our devices are not going through MDM setup. We are not seeing any error messages during enrolment. 

    • Moombas's avatar
      Moombas
      Level 4.1: Jelly Bean
      2 years ago

      Ok, but i think there was another topic somewhere but you already excluded the solution from there (Unassign/re-assign MDM configuration + reenroll).

      So, if you tried from an unrestricted Wifi (best for testing is mobile data then) and encunter an issue regarding this, it can be on both sides Google (ZTP) and/or Samsung (device OS). So i recommend to reach out to Samsung as well.

      Ensure also that one device gets updated to latest available firmware (they may have fixed that already) and try again.

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