Forum Discussion
Solved
Zero-Touch-Registration is not available
Dear Community Members, We are currently encountering an issue with the enrollment of three recently acquired Samsung S23 devices. While we are able to successfully enroll other devices, these sp...
Hello everyone,
I hope you are doing well.
I wanted to come back to you all with some positive news a fix has been implemented for this issue. I've heard from a couple of you that this is now working. If you could all check your impacted devices please to see if this has been resolved and let me know, that would be a great help.
Once again a massive thank you for all the feedback you have shared in this discussion, it has really helped to get this resolved.
Hope to hear from you soon and thanks again.
Lizzie
P.S - I will mark this as resolved and update the service announcement, but do keep me posted if you believe this isn't the case. Thanks.
Hey everyone,
I hope you are doing well. As this issue is now resolved and it's quite a long discussion, to avoid confusion with any future comments I'm going to close this topic for new replies now. I hope this is all fine with you.
If you are experiencing something similar or want to discuss something related, please do create a new topic here in the community (here is the direct link to do it) and we can carry on the conversation.
Thanks so much,
Lizzie
@all with the issue here (as this has turned out to be a Samsung related issue) is there a reason that you don't use Knox instead of Google ZTP?
For us, simplicity in forms of "just use one entry point for all manufacturers". If we decide to switch to another manufacturer or use multiple manufacturers devices we can still use the same setup process (internal guides ...)
Ok, so just simplifying.
Just asking because we use Knox for the Samsung and Google ZTP for the rest as Knox provides more functionality (adding Tags etc.) but completely understand the reason for simplifying.
Was some how more a hint if someone maybe can check if it'S one Google ZTP related and maybe works via Knox instead as Samsung devices always look into Knox first and later (if solved from Google side) you can just remove them from Knox and then all are using G ZTP again.
