Zero-Touch-Registration is not available

[Zackory]

Dear Community Members,

We are currently encountering an issue with the enrollment of three recently acquired Samsung S23 devices. While we are able to successfully enroll other devices, these specific models are presenting a persistent problem.

The error message displayed is as follows: "Zero-Touch Registration is not available. Check your internet connection and try again."

To address this, we have attempted the following troubleshooting steps:

1. Utilized mobile data from various carriers as well as Wi-Fi connections, yet the error persists.
2. Formatted the devices.
3. Completely removed the devices from the Zero-Touch portal (https://partner.android.com/zerotouch#) and subsequently re-added them.
4. Attempted manual enrollment using the QR Code provided by Intune.

Despite these efforts, the issue remains unresolved. Interestingly, we have successfully enrolled a Samsung XCover 5 without encountering any similar difficulties.

We are reaching out to inquire if others in the community are experiencing similar challenges with Samsung S23 devices. Any insights or suggestions would be greatly appreciated.

Thank you for your attention to this matter.

Kind regards,

Zackory

[Lizzie · Accepted solution]

Hello everyone, 

I hope you are doing well. 

I wanted to come back to you all with some positive news a fix has been implemented for this issue. I've heard from a couple of you that this is now working. If you could all check your impacted devices please to see if this has been resolved and let me know, that would be a great help. 

Once again a massive thank you for all the feedback you have shared in this discussion, it has really helped to get this resolved. 

Hope to hear from you soon and thanks again.

Lizzie

P.S - I will mark this as resolved and update the service announcement, but do keep me posted if you believe this isn't the case. Thanks.