Forum Discussion

Zackory's avatar
Zackory
Level 1.6: Donut
2 years ago
Solved

Zero-Touch-Registration is not available

Dear Community Members,   We are currently encountering an issue with the enrollment of three recently acquired Samsung S23 devices. While we are able to successfully enroll other devices, these sp...
Zero-touch
  • Lizzie's avatar
    Lizzie
    2 years ago

    Hello everyone, 

     

    I hope you are doing well. 

     

    I wanted to come back to you all with some positive news a fix has been implemented for this issue. I've heard from a couple of you that this is now working. If you could all check your impacted devices please to see if this has been resolved and let me know, that would be a great help. 

     

    Once again a massive thank you for all the feedback you have shared in this discussion, it has really helped to get this resolved. 

     

    Hope to hear from you soon and thanks again.

     

    Lizzie

     

    P.S - I will mark this as resolved and update the service announcement, but do keep me posted if you believe this isn't the case. Thanks.

  • Lizzie's avatar
    Lizzie
    8 months ago

    Hey everyone, 

     

    I hope you are doing well. As this issue is now resolved and it's quite a long discussion, to avoid confusion with any future comments I'm going to close this topic for new replies now. I hope this is all fine with you. 

     

    If you are experiencing something similar or want to discuss something related, please do create a new topic here in the community (here is the direct link to do it) and we can carry on the conversation.

     

    Thanks so much,

    Lizzie

Lizzie's avatar
Lizzie
Google Community Manager
2 years ago

Hello Zackory, EricW, weberda, Varun3330, Oliver_Reitz, Sagarlps, AndriusG, @LFagni, @Peter, @Marina, @EdwinK, @HarmonJames, @treborny, xfiha 

 

Once again, thank you all for you help and discussion here.

 

I just wanted to update you that we now have a service announcement here in the Customer Community. I think you are all aware of the content already shared in it, but I still wanted to make you aware of it. 

 

Due to the time of year I imagine that there won't be many more updates on this until the new year, but if I receive anything earlier I will continue to monitor and share. 

 

Thank you again and speak to you again soon.

 

Lizzie

 

*N.B - so this response gets seen at the top of the discussion, I've selected this as an accepted solution, but please note this is still on-going. You can still add replies below. Thank you

Arifn's avatar
Arifn
Level 2.0: Eclair
2 years ago

Hello Lizzie,
Even we can confirm that we have a Samsung S22 modell that is getting the same error.
I can see your comment is from 3 weeks ago. Any update on this?

 

//Arif

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    2 years ago

    Hello Arifn,

     

    I hope you are doing well. 

     

    The latest update I have is here, but I'm continuing to monitor and if I hear any update on the timeframe I'll let you know. 

     

    Do keep me posted on your side if you can. 

     

    Thank you,

    Lizzie

    • Arifn's avatar
      Arifn
      Level 2.0: Eclair
      2 years ago

      Hello Lizzie ,

      Thanks for the update! So I could recreate the problem my self with a brand new Samsung S22 Enterprise Edition. Unboxed the phone and got it enrolled with ZTE without a problem, Android 13 was on the phone. While enrolled I updated to the latest android version 14 and did factory reset. Now I tried to enroll after the reset and got the error message about ZTE not being available. Hope this helps.

      Kind regards
      Arif