Forum Discussion

Zackory's avatar
Zackory
Level 1.6: Donut
2 years ago
Solved

Zero-Touch-Registration is not available

Dear Community Members,   We are currently encountering an issue with the enrollment of three recently acquired Samsung S23 devices. While we are able to successfully enroll other devices, these sp...
Zero-touch
  • Lizzie's avatar
    Lizzie
    2 years ago

    Hello everyone, 

     

    I hope you are doing well. 

     

    I wanted to come back to you all with some positive news a fix has been implemented for this issue. I've heard from a couple of you that this is now working. If you could all check your impacted devices please to see if this has been resolved and let me know, that would be a great help. 

     

    Once again a massive thank you for all the feedback you have shared in this discussion, it has really helped to get this resolved. 

     

    Hope to hear from you soon and thanks again.

     

    Lizzie

     

    P.S - I will mark this as resolved and update the service announcement, but do keep me posted if you believe this isn't the case. Thanks.

  • Lizzie's avatar
    Lizzie
    8 months ago

    Hey everyone, 

     

    I hope you are doing well. As this issue is now resolved and it's quite a long discussion, to avoid confusion with any future comments I'm going to close this topic for new replies now. I hope this is all fine with you. 

     

    If you are experiencing something similar or want to discuss something related, please do create a new topic here in the community (here is the direct link to do it) and we can carry on the conversation.

     

    Thanks so much,

    Lizzie

Lizzie's avatar
Lizzie
Google Community Manager
2 years ago

Hello everyone,

 

I hope you are all having a good start to the 2024! 

 

I just wanted to come back to you to say that the update before the end of last year is still the most up-to-date information I have. If you haven't seen our service announcement with more details, please take a look here. To add, I believe the date Samsung are working to provide an update for this issue is February 2024. If anything changes on this I will be sure to let you know. 

 

I am continuing to gather additional information from the community and feeding this back to the team, so if anyone else is impacted please do let me know. 

 

Once again, I am sorry you are experiencing this and hope to speak with you more soon.

 

Thank you,

 

Lizzie

 

*N.B - so this response gets seen at the top of the discussion, I've selected this as an accepted solution, but please note this is still on-going. You can still add replies below. Thank you