Hi, and thanks for the answer... I tried that before but it factory reset all the phones that were delivered in the last batch that were in ZT portal after they were started by users... Maybe I did something wrong in the process, just don't want that...

Hello! Did you ever resolve this issue?We are having the exact same problem, only have one profile set up as default in ZT dash, but when retailer adds devices it just appears as enterprise default configuration instead of my custom profile (set as d...