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Antonio
Level 1.6: Donut
Joined 2 years ago
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Re: App is not updating
Hello, we got news on this. Today our technician came to a school, checking the system installed. When exiting from the kiosk mode, to investigate any kind of problem, the Play Store icon wasn't as was supposed to be, instead there was a Play Store Recovery Service yellow icon. After manually clicking on it, the Play Store icon was restored and our app has been manually updated by the technician. We don't know if this solved the problem for that tablet, I mean for the future remote updates, anyway this event started a set of considerations in our tech group: we suppose that the app wasn't updated for a crash of the Play Store. Questions are: could it be this the possible issue that led to the malfunction in update? how this could be happened? We're sure the Play Store icon was there when we installed the device in the school, this is one of our quality checks. Is it maybe a defecting update of the Play Store? the manual update seems to solve the issue, but: we cannot do it all around the country we're not sure this wouldn't happen again for the same devices fixed. We tried to launch a remote command to clear the app data in the Play Store app, since it has the same package of the Recovery Service (com.android.vending) but we got errors and we suppose this couldn't be performed on this specific package. If you can suggest a way to solve this issue, it'd be really appreciated. BR, Antonio4.3KViews0likes1CommentRe: App is not updating
Hi Jason, thank you for the reply. The devices (150) are installed in several schools and it's difficult to make a local debug. We're thinking about a local firewall that could filter the update request, but it's not easy to investigate since the devices are distributed and not accessible by a technician on site. We're wondering how to access to the logcat remotely. Do you think the app update could be filtered by a local firewall? To add other info: - navigating in the Play Dev Console, no issues are evident. The email received on 21/12/23 tells that the app has been published - the 0.0.6 has been released on 21/12/23; the 0.0.5 has been released on 02/09/23 - for the 150 devices, a part of them updated to the 0.0.6, another part (82 devices) is stuck on the 0.0.5 and not update, even if it updated from the 0.0.1 to the 0.0.5. - the changelog from the 0.0.5 to the 0.0.6 should not impact on the update, anyway some of them updated - the device hardware is the same for all (the camera resolution change from 5Mpx to 8Mpx but this should not affect). For the other suggestions, we're wondering how to do remotely and with minimum (or zero) support on site. Working with schools is a pain, If you have other toughts, please share them with us. BR, Antonio4.5KViews0likes1CommentRe: App is not updating
Hello Lizzie good morning and happy new year! I'm gonna ask the same on the other community group, as you suggested. Anyway, if you have someone internally, it'll be great to support us on this. The fact we built our custom EMM based on the Google APIs could maybe led to this kind of malfunctioning in the app update, but we're sure we followed all the dev doc suggestions on this matter and however in the past the app updates went through flawlessly. For any more detail on our code, please feel free to ask. BR, Antonio4.5KViews1like0CommentsRe: App is not updating
Thank you but these are already managed, as you pointed out, using the Google APIs. Do you know if it would be possible ask for some kind of Google official assistance? I'm looking everywhere and I cannot find a page to contact them for help on this issue.4.5KViews0likes1CommentApp is not updating
Hello, I've almost 200 devices running my app in Kiosk mode. Recently, the upgrade of the app seems to be not performed by the devices, even if the early versions sent months ago passed throught and were successfully installed. The main configuration of the app is not changed. I'm using windowed mode to update and "always high priority" feature. What can be the issue origin? The update was sent to the store ten days ago.4.6KViews0likes12Comments