Android zero-touch customer portal

[Lizzie]

Learn more about the changes to the new zero-touch customer portal

The new zero-touch customer portal has been designed to make it easier for you to manage your account. Here are some of the key changes:

• New look and feel: The portal has been redesigned with a modern look and feel, making it easier to navigate and find the information you need.
• Improved navigation: The navigation menu has been simplified and reorganized, making it easier to find the pages you're looking for.
• Updated Terms of service: Updated the zero-touch customer terms of service and customers will be prompted to accept the terms of service upon next login to the zero-touch customer portal. The terms of service need to be accepted once by an admin or owner of the customer account. If you own multiple accounts, you might need to accept the terms of service for each one.

Note: when attempting to access the zero-touch customer API. Any existing solutions leveraging the zero-touch customer APIs to access an account that has not yet accepted the new terms of service will receive a TosError response. Users will need to accept the terms of service by signing in to the zero-touch enrolment portal.

• New features/changes: The portal now includes a number of new features, such as:
• Improved search: search for specific device(s) by the fields below, without specifying which identifier(ie. IMEI, MEID, serial number).
• Additional fields on device CSV download: You can download a CSV of existing devices assigned to your organization, which contain all data seen on the device management page with additional field(ie. Reseller name and reseller ID). Additionally, unified the formats so the customer can download a CSV, make changes to the profiles, and upload it.
• Undelete account: You can no longer undelete the account once deleted, alternatively you can reach out to your reseller who can then reach out to us to recover your account with valid reason.

To access the new customer portal, simply go to link. You will need to log in with your existing username and password

To help you navigate the changes, please refer to the customer portal guide.

We value your feedback, please use the feedback button as shown in the attached GIF to share your insights:

If you have any questions about the new customer portal, please create a new community conversation in the General Discussion board.

Thank you. 

[Stefano]

Hi Lizzie and thanks to the Google team for the improvements!

With this post I'm proposing some more enhancement to facilitate the life of Zero Touch IT admins 🤓

1. Please consider to add to “Devices” section new fields: Serial Number, Manifacturer, Model and Submitted date (or Uploaded date): in this way an IT Admin can sort devices based on different inputs!
2. please consider to insert filters and sorting buttons for all important fields in "Devices" section, E.G. Configuration, Submitted, Manifacturer, etc: in this way an IT Admin can sort and filter devices based on different input!
3. please consider to add the possibility to access to a "Device upload" view where an IT Admin can see all the uploads made by their resellers and view witch devices were uploaded in each upload.
4. please consider to give the possibility to easily do actions like “Apply configuration” or “Remove devices” by selecting a subset of devices, maybe pre-filtered (point 2), or maybe devices uploaded by a reseller in a specific date (point 3)

I really believe that with this improvements Zero Touch console will be highly improved and will make all ZT Admins's life a lot easier!!

Stefano

[Lizzie]

Hello @Stefano,

This is amazing, thank you for taking the time to illustrate your ideas in so much detail. I just highlighted this to a member of our Zero-touch team and they were really excited to see this. I wanted to let you know that we've just created a feature request ticket for it.  

I'd love to hear a little more about these enhancements if that's ok, are you currently having to do workarounds to get this information? 

It would also be great to hear from others to see if these would be useful? @jeoffreyburri, @econocomintune, @isaksen, @Henrikcj, @Moombas, @Flo, @SimonW, @Rakib, @Batlac, @CarusoCorn, @Nate-Dogg, @nbcomcasteve, @ljcobley,

[Flo]

Completely agree with Stefano's proposals

[Rakib]

Everything filters and sorting is heavily missed.

But is very empty on our ZT accounts, it values the reseller has to add?

[Rakib]

I agree, everything filter and sorting is heavily missed.
There are also so many variable missing, is it only the reseller who can insert this information?

And I know I have complained about this before. But the new customer view is unusable for us right now.

But I am grateful that Google are listening and working on making ZT a better product.

[Moombas]

Definitely as (if i remember correctly) already brought up (but definitely not all of theses things and without edited screenshots) during the test phase as feedbacks.

[econocomintune]

Hello,

We cannot add user with email from our company : we can add user only with @gmail.com.

Is it normal?

[econocomintune]

Hi again,

We are not able to add devices by csv :  only resellers can do that?

We have many sites in Europe and somes collegues bougth their device personnally for a professional usage (My company refund the employee): they want to be managed in Zero touch, so we need to import their devices.

Please help.

2 years ago it was working fine 😉

[isaksen]

Hi 

The new search field doesnt seem to work at all. I get no reaction when trying to find a device with an imei in the search field. 

[Henrikcj]

What about some user management ? It could be nice to have a user roles only for adding devices to a Configurations. 

[dcmtea]

Dear Team ,

all my zero touch configuration and devices added by reseller are deleted after update 

please help to restore 

please 

[Lizzie]

Hello @dcmtea,

I've just spotted your message here as I was on holiday from the community when you posted this. Can I check did you get this resolved? I hope so. 

Hope to speak soon.

Thanks,

Lizzie

[SimonW]

Firstly, I really like the engagement from the Community Team on this post - it's actually quite refreshing when compared to the rest of our Microsoft Infrastructure!

Requests for this portal, in order of preference:

Admins and Owners should be able to opt-in to receive email notifications when a device is added by a reseller. This notification should include the device IMEI or serial, order number (if applicable), the name of the applied configuration (extra helpful if you guys implement the per-reseller configuration application), and the reseller name.

Additionally, when attempting to invite additional admins, if the admin doesn't yet have a Google account, you get a the error: 'An unexpected error has occurred. Try again later.' - this could be much more specific!

This would help align the Zero Touch portal with similar market offerings (such as Apple's Business Manager).

[Lizzie]

Hey @SimonW,

Lovely to meet you, welcome to the community and thanks for your great feedback.

There some good ideas here, out of interest regarding the notifications, I know you mention email notifications, would you prefer it to come via email rather than in the portal? Or ideally both? 

Thanks also for highlighting the error message, I actually mentioned this to the Zero-touch team the other day (I had a German version of it that another community member shared) and I agree more guidance would be helpful here. I'll check in with them as I think they were keen to update this. 

Thanks again, looking forward to speaking more. 

Lizzie

[Lizzie]

Hello @Flo, @jeoffreyburri, @Rakib, @Batlac, @CarusoCorn, @Nate-Dogg, @nbcomcasteve, @ljcobley,

I hope you are all doing well and thank you again for all your feedback here. I just wanted to highlight an update coming to Zero-touch enrollment in early September. A few customers asked about this, so hopefully you will find this useful. You can read more in this community post. We will be sharing more about it when it rolls out, but would love to hear any thoughts you have in the meantime. 

Thank you,

Lizzie

[Lizzie]

Just to come back on my previous message here regarding Multi-Identifier registration. I'm pleased to say this enhancement is now live. 

@jeoffreyburri, @Flo, @SimonW, @Batlac 

[CarusoCorn]

How do you add a single new device to our options of prfiles?

Thanks,

Corny

[Batlac]

Hello,

Could you add a pop-up on the website or a notification button to see when a configuration application is over ? In addition to the e-mail report.

Thank you, 

[Rakib]

Support for SSO, so we can use Identity and access Management. We do not use Google workspace, so we use another identity provider. 

That is something we very much could also have support for native in the OS.

[Lizzie]

Thanks @Rakib for your suggestions. Just wondering if you have a specific way you would like this to work? 

[Flo]

Hi,

Do you known if these features could be implemented ? They could be helpful.

- New rôle : read only on users tab

- Possibility to see IMEI 2 on devices tab (the goal is to identify devices that have been added with the wrong IMEI) 

- Possibility to show the reseller on devices tab
- Possibilty to create profile alias on resellers tab to automatically profile when the resellers upload new devices

- Possibility to see logs

- Possibility to see the number of devices for each configuration profile on configuration profiles tab. With the possibility to click on the number to export these filtered devices for example.

Flo

[Lizzie]

Hey @Flo,

Great to see your ideas of what you would like to see introduced into Zero-touch - thanks so much for sharing these. 

Just wanted to clarify your last point regarding creating profile alias, we have a default configuration option on the Configurations tab - when set, it assigns that config to all the devices enrolled by the reseller. Is your request here to have the ability to have a default option for each reseller enrolled or are you referring to something slightly different here? 

Looking forward to hearing from you.

Thanks so much,

Lizzie

[Flo]

Hi,

We are using the global default profile but because we have several resellers and for each, some devices are on differents profiles, it will be helpful to have a default profile by reseller and also, the possibility to automatically assign a profile if they add a tag/alias, during the upload of the devices.

Flo

[Lizzie]

Great, thanks for the extra context here @Flo - this makes a lot of sense. I'll make sure these ideas are fed back to our Zero-touch product team. 

Out of interest, if you had to prioritise any of these features which ones would make the most impact for you? 

To add, if anyone else reading this topic would also find this feature request useful, please do let us know. It's always good to have additional thoughts/support on ideas.

Thanks so much.