Forum Discussion
Android Zero-Touch not working on new Samsung devices
Switching methods won't help anything really, it's not an MDM issue until after the "managed by your organisation" message in the wizard.
It sounds like the devices haven't been registered properly by the reseller, since most other things are ruled out.
Ask the reseller to de-register and re-register, ensuring the used identifiers are correct. If there's dual SIM support with the devices the reseller may have additional steps to take.
Hi there
Are these devices registered for zero-touch? That'll be the first thing to confirm.
In addition to this, check if a configuration is applied to those devices (if they are listed in the ZTP), maybe switch them to "no configuration" and then back to the needed configuration again and check (this sometimes helps).
And check if they are not added to Knox Mobile enrollment instead. If a Samsung device is enrolled and has a profile assigned in Android zero touch and in Knox Mobile enrollment, it will only listen to the profile in Knox mobile enrollment.
Of course they are not enrolled in Knox Mobile enrollment.
Of course the devices are added on Zero Touch Portal.
Right, then confirm they have a config applied, and validate the IMEIs are correct against devices that don't function.
