Forum Discussion
Android Zero-Touch not working on new Samsung devices
Switching methods won't help anything really, it's not an MDM issue until after the "managed by your organisation" message in the wizard.
It sounds like the devices haven't been registered properly by the reseller, since most other things are ruled out.
Ask the reseller to de-register and re-register, ensuring the used identifiers are correct. If there's dual SIM support with the devices the reseller may have additional steps to take.
Yes, the config is applied.
I switched off the configuration and put back to the needed configuration again. No changes.
At the step "Preparing your tablet", the device management doesn't appear and the device is configured as an end user.
ZTE works on the model Samsung Galaxy Tab A8.
So is it a problem with Zero Touch Portal or with our MDM ?
Have you already successfully registered with ZTE the Samsung Galaxy Tab A9+ or Galaxy Tab S9 FE+ model ?
I've had no issues with the S9 tablets, no experience with the FE series yet.
To rule out your MDM, you could do an enrollment via the QR method assuming your MDM solution has a QR code for enrollment.
Switching methods won't help anything really, it's not an MDM issue until after the "managed by your organisation" message in the wizard.
It sounds like the devices haven't been registered properly by the reseller, since most other things are ruled out.
Ask the reseller to de-register and re-register, ensuring the used identifiers are correct. If there's dual SIM support with the devices the reseller may have additional steps to take.
You are right, should have mentioned that!
I can enroll with another method but I prefer ZTE, it's more secure.
Theres no secure gap between Knox and ZTP. Both do ZTE.
