Forum Discussion

danieltang's avatar
danieltang
Level 1.6: Donut
9 months ago
Solved

Android Zero-Touch not working on new Samsung devices

Hello, I have new model devices Samsung Galaxy Tab A9+ and Galaxy Tabe S9 FE+ and the Zero-Touche Enrollment (ZTE) is not working. Nothing happens and ZTE doesn't appear. It works with the Galaxy Ta...
Devices
Enrolment
Zero-touch
  • jasonbayton's avatar
    jasonbayton
    9 months ago

    Switching methods won't help anything really, it's not an MDM issue until after the "managed by your organisation" message in the wizard. 

     

    It sounds like the devices haven't been registered properly by the reseller, since most other things are ruled out. 

     

    Ask the reseller to de-register and re-register, ensuring the used identifiers are correct. If there's dual SIM support with the devices the reseller may have additional steps to take. 

     

     

danieltang's avatar
danieltang
Level 1.6: Donut
9 months ago

I can enroll with another method but I prefer ZTE, it's more secure.

Moombas's avatar
Moombas
Level 4.1: Jelly Bean
9 months ago

Theres no secure gap between Knox and ZTP. Both do ZTE.

  • Moombas's avatar
    Moombas
    Level 4.1: Jelly Bean
    9 months ago

    Just to add this is just something i wanted to mention and not a solution. You may look into it with your reseller and also the manufacturer.

    I assume you enroll them with latest firmware to ensure you get possible fixes already.