Forum Discussion

Antonio's avatar
Antonio
Level 1.6: Donut
2 years ago

App is not updating

Hello, I've almost 200 devices running my app in Kiosk mode. Recently, the upgrade of the app seems to be not performed by the devices, even if the early versions sent months ago passed throught and...
Moombas's avatar
Moombas
Level 4.1: Jelly Bean
2 years ago

Ok, as I'm only working with MDM not sure if this will help you but maybe points into right direction:

We can setup ("per device") how the apps are handled regarding updates in our MDM (device wide, not app specific):

- Allow user to configure
- never update

- always update

And in addition to this, being able to define a maintenance window for the updates and for each app we can define if updates should be postponed or done with high priority.

 

So, I assume there must be something in the API's to set all those things.

Antonio's avatar
Antonio
Level 1.6: Donut
2 years ago

Thank you but these are already managed, as you pointed out, using the Google APIs.

Do you know if it would be possible ask for some kind of Google official assistance? I'm looking everywhere and I cannot find a page to contact them for help on this issue.

  • Moombas's avatar
    Moombas
    Level 4.1: Jelly Bean
    2 years ago

    There's no other way in general (i don't know if here's a seperated community where those things are discussed) but maybe Lizzie or ReeceK can help here out 😉