Forum Discussion

weberda's avatar
weberda
Level 2.0: Eclair
12 months ago
Solved

Blocked USB file transfer

We are struggling with some user reports about blocked USB file transfer functionality on their Samsung A52 / A54 devices enrolled with corporate-owned work profile.   Microsoft released a blog p...
  • Lizzie's avatar
    Lizzie
    12 months ago

    Hey everyone,

     

    weberda, BAfH, LFagni, kc,

     

    I hope you've all had a good week.

     

    Just wanted to come back to you. To clarify the change mentioned by jasonbayton above was updated by Microsoft Intune. I know there was a bit of uncertainty mentioned so just wanted to confirm this. 

     

    From our own testing, as you mentioned Weberda, it appears toggling the "USB File Transfer" policy setting from "Not Configured" to "block" (save), then back to "Not configured" (save) will enable USB file transfer. I believe Microsoft are working on an update to iron this out. 

     

    If you continue to have difficulties though, please do contact Microsoft Intune directly and they can advise you further. 

     

    Hope this helps and do keep us posted if you can.

     

    Thanks again,

    Lizzie

weberda's avatar
weberda
Level 2.0: Eclair
12 months ago

😮

 

uh interesting... it's hard to investigate as i can't reproduce the issue on my device after factory reset but users are complaining about the missing functionality. All of them told us that they have used the usb file transfer for their photos before and sometime in between this has stopped working.

 

Ugly situation... "to be able to file transfer your photos again, you have to factory reset your device. please be aware your photos will be lost after the reset" ðŸ¤”