Forum Discussion

Level 2.0: Eclair

13 days ago

(COPE) Hide app in work profile

Hello, I have a small case I'd like to submit to the community for help please. A customer use Mobile Iron, and use Zero Touch to enroll our Android 14 products. In their DPC extras, they enabled...

Level 2.0: Eclair

10 days ago

Thanks for the suggestions.

They have indeed tested on 2 of our products, the policies work on our old model running Android 12 but don't work on our newer model on Android 14

Ivanti uses this API: https://developer.android.com/reference/android/app/admin/DevicePolicyManager#setApplicationHidden(android.content.ComponentName,%20java.lang.String,%20boolean)

Alex_Muc

Level 2.3: Gingerbread

9 days ago

Yunchuan

Hm, that could be a bug in the newer model. It doesn't seem to be due to the configuration and we don't have any problems with Android 14.

Have you ever requested a bug report / verbose logcat logs from the customer? Ideally, you might see errors there. The policy controller triggers the action and the system gradually works through the necessary steps. Maybe an error occurs during a single action, as a result of which the app remains visible in the launcher. But that's just a guess for now.

For example, these are two of many pieces of information when Google Meet is deactivated in the Work Profile (=userId 10):

02-28 12:18:37.159  1167 31382 I PackageManager: setApplicationHiddenSettingAsUser, packageName: com.google.android.apps.tachyon, userId: 10, hidden: false, callingUid: 1000, callingPackage: system
02-28 12:18:40.827  1167  1367 I SettingsProvider: onPackageRemoved (userId 10) PackageName = com.google.android.apps.tachyon