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Dagareux's avatar
Dagareux
Level 1.6: Donut
2 years ago
Solved

Can’t add work profile

Before I delve into the adb logs, anyone seeing issues enrolling Samsung devices running Android 14? Since a few weeks now, I and a few other users get the error: “Can’t add work profile”. The only way around it is to reset to factory…I did that yesterday and was able to immediately enroll after and today I unenrolled and re-enrolled and got the same error…

  • Dagareux's avatar
    Dagareux
    12 months ago

    The issue resolved itself and it seems from my tests that the issue came from the fact that the Intelligent Hub application was not completely uninstalling. This was evident when I tried to uninstall the app and it just reinstalled immediately, ie: no download. The logs showed that it thought there was already a work profile created and so refused the installation. This makes sense given the circumstances. I had to reboot several times and retry so that it actually downloaded instead of installing without any kind of download %.

     

     

  • Moombas's avatar
    Moombas
    Level 4.1: Jelly Bean
    2 years ago

    I can only tell for fully managed devices: No issues with Android 14 enrolling with our MDM used yet.

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    2 years ago

    Hello Dagareux,

     

    Great to meet you. To add to what Moombas mentions here, I wonder what enrollment method are you are using? 

    • Dagareux's avatar
      Dagareux
      Level 1.6: Donut
      12 months ago

       Hi there, it’s a BYOD work profile enrollment. I can see this in the adb logs:

       

      • Moombas's avatar
        Moombas
        Level 4.1: Jelly Bean
        12 months ago

        Is the target devie an unmanaged private one or an already managed company one?

        If its the second: Only one of them is possible at the same time.