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Ghctim's avatar
Ghctim
Level 1.6: Donut
12 months ago
Solved

Intune work profile battery drain

We have previously done more MAM and are moving to allow users on Android to setup the work profile.  In testing on Pixel 8 running Android 14 QPR we are seeing significant battery drain from the company portal app.  Like so bad that it’s making the devices lag and hot and killing the battery.

 

did we miss something in the config jasonbayton maybe you have some insights?

  • Ghctim's avatar
    8 months ago

    this was resolved by a MS update

  • jasonbayton's avatar
    jasonbayton
    Level 4.0: Ice Cream Sandwich
    12 months ago

    That's wild, no the CP app shouldn't be doing that. It barely made it's presence known on my deployments. 

     

    Can you see anything from logs as to what it's trying to do? Do you have anything configured to mandate it do something?

    • Ghctim's avatar
      Ghctim
      Level 1.6: Donut
      12 months ago

      Are there specific logs I should be looking at?  Like 14% battery drain in an hour.  It’s like the company portal never stops processing policies…

      • jasonbayton's avatar
        jasonbayton
        Level 4.0: Ice Cream Sandwich
        12 months ago

        CP isn't even doing that. It's Device Policy handling policies. 

         

        You can pull a bug report to ascertain what it's doing, or perhaps see if logs from CP can be exported directly?

         

        Are you deploying certs? Managed config? I wonder if it's trying to slurp up logging from the device and going wrong.. 

         

        Either way you could raise this as a support request to Microsoft also. 

  • Ghctim's avatar
    Ghctim
    Level 1.6: Donut
    8 months ago

    this was resolved by a MS update