Forum Discussion

Yunchuan's avatar
Yunchuan
Level 2.0: Eclair
12 months ago
Solved

Intune ZT enrollment - No virtual keyboard

Hello,

 

I have different feedbacks where the virtual keyboard is not appearing at the Intune login page during a ZT enrollment, has anyone experienced the same issue and knows how to fix it please?

 

Environment:

- Android tablets running Android 13

- COPE mode

- Google Gboard installed and setup as default input method

- Zero Touch enrollment

- After the enrollment start and goes to the Login to Microsoft account step, the virtual keyboard is not appearing when touching the fields

 

Some leads

- Gboard is not allowed by default and got disabled during the enrollment?

- Non system or protected apps (flags to add in the software?) got removed when starting the enrollment?

 

Thanks!

  • Moombas's avatar
    12 months ago

    I dont sue Intune but have you tried using the DPC "android.app.extra.PROVISIONING_LEAVE_ALL_SYSTEM_APPS_ENABLED":true; in the zero touch config and test again?

  • Moombas's avatar
    Moombas
    Level 4.1: Jelly Bean
    12 months ago

    I dont sue Intune but have you tried using the DPC "android.app.extra.PROVISIONING_LEAVE_ALL_SYSTEM_APPS_ENABLED":true; in the zero touch config and test again?

    • Yunchuan's avatar
      Yunchuan
      Level 2.0: Eclair
      12 months ago

      Thanks a lot, it worked!

      • Moombas's avatar
        Moombas
        Level 4.1: Jelly Bean
        12 months ago

        Glad i was able to help but keep in mind that this will activate other system apps as well you may want to block afterwards.