Forum Discussion

GMenzies's avatar
GMenzies
Level 2.0: Eclair
2 years ago
Solved

Factory Reset Protection and Captive Portals

A bit of background on this, we're currently moving to use COPE Enrolment for all of our devices after using BYOD Enrolment for devices purchased by our org.   Utilising BYOD we had issues with use...
GMenzies's avatar
GMenzies
Level 2.0: Eclair
2 years ago

Hi Jeremy,

 

We're utilising Knox Mobile Enrolment today as we have Samsung devices, to clarify also our EMM is Intune, we wouldn't disable factory reset as we need a method for users to reset devices on their own if required. I also thought Device recovery mode doesn't let you bypass FRP?

 

Also would we not have the same issue with Zero touch? This issue happens before we even have a network connection.

 

Thanks for your help.

jeremy's avatar
jeremy
Level 3.0: Honeycomb
2 years ago

Zero Touch will prevent device use if the device is not enrolled with an EMM.

For example, if you setup your device offline, as soon as the device connects to internet, it will force the user to wipe the device and start again.

 

Regarding Device recovery mode and FRP, it won't let you bypass FRP you're correct.

  • GMenzies's avatar
    GMenzies
    Level 2.0: Eclair
    2 years ago

    That's not the problem we have unfortunately.

     

    Thanks for your help.