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GMenzies's avatar
GMenzies
Level 2.0: Eclair
2 years ago
Solved

Factory Reset Protection and Captive Portals

A bit of background on this, we're currently moving to use COPE Enrolment for all of our devices after using BYOD Enrolment for devices purchased by our org.   Utilising BYOD we had issues with use...
GMenzies's avatar
GMenzies
Level 2.0: Eclair
2 years ago

Hi Jeremy,

 

We're utilising Knox Mobile Enrolment today as we have Samsung devices, to clarify also our EMM is Intune, we wouldn't disable factory reset as we need a method for users to reset devices on their own if required. I also thought Device recovery mode doesn't let you bypass FRP?

 

Also would we not have the same issue with Zero touch? This issue happens before we even have a network connection.

 

Thanks for your help.

jasonbayton's avatar
jasonbayton
Level 4.0: Ice Cream Sandwich
2 years ago

KME & ZT offer the same thing, but KME with Samsung devices allows you to clear the FRP bit on KME-enrolled devices. Can you validate your KME configurations have this set?

 

If it's set, can you try to get to the point of connecting, and captive portal complaining, then rebooting and seeing if the behaviour changes?

  • GMenzies's avatar
    GMenzies
    Level 2.0: Eclair
    2 years ago

    Hi Jason,

     

    There's not options in KME for this the device only needs to have a profile assigned which this one does but because this happens before the device can communicate with KME I'd still see this issue - Lock and unlock devices | Samsung Knox Documentation

     

    Reboot and a factory reset doesn't change the behaviour, it seems to be FRP complaining and not specific to the captive portal itself, I've created a captive portal SSID at home and had the same issue.

     

    Thanks for your help.

     

    Lizzie any thoughts on this?