Forum Discussion

motajeff's avatar
motajeff
Level 1.5: Cupcake
2 months ago

HELP! Enrollment Stuck on Choose Device Category

I need help. When enrolling a device on Intune, we are getting stuck on the Choose Device category page where it does not allow us to press the OK button.  We have two vendors supplying us phones and...
Devices
EMM
Lizzie's avatar
Lizzie
Google Community Manager
28 days ago

Hey motajeff and pvandroid, 

 

Thanks for sharing this. As Moombas said, I'm pleased at least the device can be turned and it still works - but I can see how annoying this must be. 

 

Couple of things: 

  • Are you finding this is happening with a particular model? Can you share this with me please? I'd like to test this out on our end. 
  • Have you raised a ticket with your EMM? 

 

Thanks so much,

Lizzie

  • GeorgeyBESA's avatar
    GeorgeyBESA
    Level 1.5: Cupcake
    28 days ago

    We're getting the same issue using Intune with Google Zero Touch - specifically with Pixel 9s - brand new out of the box. Unable to press OK when choosing device category. 

    • Lizzie's avatar
      Lizzie
      Google Community Manager
      28 days ago

      Thanks for sharing GeorgeyBESA (and nice to meet you). Are you able to share a model number with me please? 

      • GeorgeyBESA's avatar
        GeorgeyBESA
        Level 1.5: Cupcake
        27 days ago

        Hi Lizzie, thanks for looking into this. We're using Google Pixel 9s.  Our vendor is BT so you would imagine this might be affecting a wide range of users.

  • pvandroid's avatar
    pvandroid
    Level 1.6: Donut
    27 days ago

    I was experiencing the problem enrolling the Google Pixel 6 Pro and Pixel 8 Pro in Microsoft Intune. I tried enrolling both phones again this morning and it appears the issue is no longer present. 

    It seems it might had something to do with the Intune enrollment UX. Even Microsoft had identified the issue and issued a fix on their end to resolve the issue