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rupeshEsper's avatar
rupeshEsper
Level 1.5: Cupcake
2 months ago

Issue with G Suite Apps Being Marked as Disabled in Play Store

Hi everyone,   We are facing an issue where G Suite apps like Google Sheets, Google Drive, and Google Docs are installed on our managed devices, but when we check them in the Google Play Store, the...
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jeremy's avatar
jeremy
Level 3.0: Honeycomb
2 months ago

Have you tried explicitly adding these applications to your policy? Or enrolling the device with the enabled system apps feature activated?

  • rupeshEsper's avatar
    rupeshEsper
    Level 1.5: Cupcake
    2 months ago

    Hi jeremy ,
    Yes, we have explicitly approved these apps and updated the device policy.

    However, we haven’t performed any activity related to enabling the system apps feature. By the way, how can we verify if the system apps feature is activated?

    • jeremy's avatar
      jeremy
      Level 3.0: Honeycomb
      2 months ago

      This depends on the QR code / token used for enrollment or also available in the DPC extras. 
      you cannot know after the device has been enrolled. 

      if those apps are added to the policy and are marked as force installed they should not be disabled 

      • rupeshEsper's avatar
        rupeshEsper
        Level 1.5: Cupcake
        2 months ago

        Thank you for the response, jeremy !

         

        Do you have any insights into what might have gone wrong on Google’s end? Even after updating the policy with forceAutoInstall, the app was installed, but on the Play Store, it was asking to be enabled (indicating it was in a disabled state).

         

        Additionally, what would the policy configuration look like if someone explicitly wants to disable an app on a managed device?