New devices only receive "Enterprise Default Profile" instead of default profile

Level 1.5: Cupcake

3 months ago

kvko wrote:
Hey there,

this is my first post here as I could not find a ticket system for Zero Touch.

Since a couple of weeks all new devices only getting the "Enterprise Default Profile" automatically assigned which I deleted during zero touch tenant setup in "Configurations".
The default profile I created does not get automatically applied anymore.

Unfortunately I can change the default assignment profile to whatever I want but newly added devices still are getting the "Enterprise Default Profile".

Changing the device profile after the initial upload (including wrong DPC info) to the created target profile works in bulk. Once changed manually the devices apply the correct DPC.

Multiple zero touch instances are affected.

How to fix the default assignment profile for newly added devices? Any suggestions?

Hi there,

It sounds like a configuration issue with the Zero Touch tenant setup. Since the "Enterprise Default Profile" keeps being assigned, even after deletion, you might want to double-check your default profile settings and ensure they're correctly synced.

If multiple instances are affected, this could also be a platform-side bug. I'd recommend reaching out to Google support directly or raising the issue through your enterprise account manager.

Hope this helps!