Forum Discussion

Level 4.1: Jelly Bean

2 years ago

Not able to print from Google Docs

Hi all, we provided Google docs, sheets and slides to our devices. We set managed app config (allow of using printing api and usage without Google account). We noticed now that printing is poss...

Former Community Manager

2 years ago

Hi Moombas

Just to confirm, is the option just not appearing? and have you checked if Google Docs is on the latest version?.

Thanks,
Reece

Moombas

Level 4.1: Jelly Bean

2 years ago

Yes, the option is not appearing:

Docs (missing):

Sheets (working):

Same device, same setup, same managed app config,...

ReeceK
Former Community Manager
2 years ago
Hey Moombas

Thank you for the update. I have passed this onto my colleagues to look into for me. I should get a response in the upcoming days.

Thanks,

Reece
- ReeceK
  Former Community Manager
  2 years ago
  Hi Moombas
  
  We are verifying if there are any known issues in regards to printing via Google Docs.
  
  Are you able to share the app config string you used and is the app config assigned to each of these applications within the application panel of your EMM?
  
  Thanks,
  
  Reece
  - Moombas
    Level 4.1: Jelly Bean
    2 years ago
    Hi ReeceK,
    we don't provide any config string, we just tick the options on the MDM GUI (see last screenshot provided before) and then it's provided by the MDM (Soti Mobicontrol) to the devices. We provide apps only using the EMM, nothing else.