Forum Discussion

s4u's avatar
s4u
Level 1.5: Cupcake
3 months ago

Owner deleted from Zerotouch portal

Hi all,

 

I inadvertently removed the owner account from the Zerotouch portal for one of our customers, when I was setting up his google account (the link was destroyed when we created it). There was only 1 owner set (we are only admins), so we are unable to do it from our side as there are no other owner accounts. Is there any way to add at least one owner to this account again? Or can you send me any contact to the support?
 
Thank you for your help.
  • Moombas's avatar
    Moombas
    Level 4.1: Jelly Bean
    3 months ago

    Lizzie you may be able to help here for providing relevant contact.

    But s4u as you seem to be a reseller, why not asking in the partner portal?

    I don't have access to it but my best guess would be that they can help you better/faster there than here.

    • s4u's avatar
      s4u
      Level 1.5: Cupcake
      3 months ago

      Hello Moombas,

      thank you for your reply. We are not Google Workspace resseler, so i do not see any option to contact support for this kind of case. I can only send feedback to the Google from the Zerotouch portal.

       

      Thank you for your help.

      • Moombas's avatar
        Moombas
        Level 4.1: Jelly Bean
        3 months ago

        This doesn't have to be workspace related, completely different topic.

        If you manage "customers" in zero-touch portal, means you are normally a reseller for mobile devices (Lizzie correct me if I'm mistaken here) which also means yoiu are a partner and have access to the Google Partner portal. And there you can create a ticket as Lizzie mentioned below.

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    3 months ago

    Thanks Moombas. 

     

    Hello s4u, nice to meet you. Yes, if you have access to the Partner Portal please do file a ticket there.This is something our zero-touch team will need to add your 'owner' role back on to your account. They will need some additional details though.  

     

    If you could let me know if you have access to the Partner Portal and we can then take it from there, 🙂

     

    Thanks,

    Lizzie