Forum Discussion

robertsix's avatar
robertsix
Level 1.5: Cupcake
2 years ago

Partner Application Case

Hi,

 

I entered our company for Partner Application (Device Reseller Program).

 

I now got a mail from Android Enterprise community team (No Reply) <ae-community-norep@google.com> asking for more information. How can I send this in to a no-reply mailbox? Can anyone tell me how to get in touch with Android Enterprise Community Team screening my application?

 

Thanks,

Robert

  • jasonbayton's avatar
    jasonbayton
    Level 4.0: Ice Cream Sandwich
    2 years ago

    Hi Robert,

     

    Use ae-community@google.com to get in touch with the team 🙂

    • datamaxservices's avatar
      datamaxservices
      Level 1.5: Cupcake
      2 years ago

      Hi Jayson,

      I have a similar issue where need to receive the Partner Program agreement but not the getting the email form Google. The non disclosure agreement we received next day but  the partner agreement simply not getting anything it has been a week now.  Sending an email to ae-community-norep@google.com it appears not to do much, no one respond or reply's. We can not complete the application unless we receive the agreement and sign it.  Any idea what to do here ?

      Apricate it much  

      • jasonbayton's avatar
        jasonbayton
        Level 4.0: Ice Cream Sandwich
        2 years ago

        Hi

         

        Be sure to use ae-community@google.com, not a no-reply address. Failing that, try ae-partnerprogram@google.com to escalate 

  • datamaxservices's avatar
    datamaxservices
    Level 1.5: Cupcake
    2 years ago

    Hi Jason,

    Any other way to contact anyone there to escalate this. I ve got an email from somebody but its almost like  repeating the same thing all over again , its like they re not reading the emails. just need somebody to take a look and simply understand what the issue is. its really a simple fix. this is a terrible way of treating partners from google side. 

  • jasonbayton's avatar
    jasonbayton
    Level 4.0: Ice Cream Sandwich
    2 years ago

    Not really, unless Lizzie wants to chime in.

     

    It took a few pings to both addresses above for me but I got what I needed pretty quickly. 

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    2 years ago

    Thanks jasonbayton.

     

    Hello datamaxservices, thanks for highlighting this, I'm sorry for the delay here. I've just flagged this with our Partner team and will let you know once I hear a reply. 

     

    Speak to you soon.

     

    Lizzie

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    2 years ago

    Hey datamaxservices,

     

    I've just sent you a direct message here in the community. Hopefully everything is now sorted, do let me know if not. 

     

    Thank you,

    Lizzie