Forum Discussion
Solved
[FIXED] Service Announcement: Available work apps missing in Managed Play Store on device
Updated 12th October, 2023
Current status: Fix implemented
Issue description: We've received multiple reports that some approved apps are not displayed in the Managed Play store on device...
Hello everyone,
Just closing this thread now as this has been resolved and I want to prevent any potential confusion. If you are experiencing something similar, please explore the rest of the community to see if this is already been mentioned or please do create a new post here in the community.
Thanks so much,
Lizzie
In the process of moving from MobileIron to Intune. We are experiencing this issue right now. After completing the enrollment process, open the Play Store in the Work Profile, and no apps show. If you search for anything, then it will show the Intune app and Android System WebView. If you force close the Play Store, clear the data and reopen, then sometimes you will see the approved apps, but if you go to install an app, you can't and has a message of "This item isn't available."
If you retire the device, uninstall & reinstall Intune, and re-enroll, then everything works. Apps show up immediately and are installable.
Would like to hear if there are steps that can be taken to prior to enrollment to avoid this. Clearly this issue is not resolved.
Great to meet you, rykerjn, thanks for providing a little more information here. I've been highlighting the above back to our team, we could do with a bit more information though. I wonder have you or would you mind creating a support ticket with your EMM please, so they can provide us with a bug report?
Thanks so much,
Lizzie
