Forum Discussion
Not managed device requires MDM client for GMail access
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This can be handled at OU level within workspace.
We can't see what they've done specifically obviously, but it sounds like someone turned on device management globally inside their tenant. Google hasn't published any changes on or around June 5 that would have any impact so..
Start with the audit logs - https://admin.google.com/ac/sc/investigation?ref=reporting
Validate their device management settings - https://admin.google.com/ac/devices/settings/general
If they have a group of users they don't want to manage, for some reason permitted to access corp data on an unprotected device, they can exclude them in a dedicated OU with all management disabled.
Edit: Have they just validated their domain? That'll offer the ability to take over all accounts for management - https://support.google.com/a/answer/60216?hl=en
Wow, thank you. We checked with the customer.
i will keep you up to date. Thank you very much for the detailed answer.
