Forum Discussion

RE-RITS-TS's avatar
RE-RITS-TS
Level 1.6: Donut
2 years ago

Renaming Managed Google Play Organization

Hello, we built our Managed Google Play connector in Intune like three years ago with our company name as organization name. Meanwhile our company name as slightly changed and since the company nam...
ReeceK's avatar
ReeceK
Former Community Manager
2 years ago

Hi RE-RITS-TS 

 

Firstly, I hope you are doing well? 

I have looked further into your question and ive had the following response: 

 

The best way to sort out this problem is to contact your Enterprise Mobility Manager (Intune) and ask them to send the issue our way. We work closely with them, so we can handle it properly.

 

Just so you know, if your company uses the Android Management API, you can request this change using the enterprises.patch method. But if you're using the Play EMM API, there's no way to update your organization's name with an API method right now.

 

Hope that clears things up! Let me know if you have any other questions.

Thanks,

Reece.

RE-RITS-TS's avatar
RE-RITS-TS
Level 1.6: Donut
2 years ago

Hello,

thanks for keep asking around.

So what exactly does "send the issue our way" mean? To whom should they send this exactly?

I hope I can get this on the correct way, since our contact with them is very ... unsuccessful and faulty.

Just asking: if you are working closely with them (Microsoft), shouldn't you already know, which API Intune is using right now? 😉 
Can we see the used API ourself somehow? I doubt it, since we just see this:

Regards

 

 

  • ReeceK's avatar
    ReeceK
    Former Community Manager
    2 years ago

    Hey RE-RITS-TS 

     

    No problem at all, I'm genuinely interested in finding the best solution for this, especially since other community members have raised it.

     

    While I don't have the contact information myself, my suggestion is for you to reach out to Intune first and ask them to forward it to Android Enterprise for management. This way, we're following the steps provided to address this issue.

     

    Hope this suggestion proves helpful!

    Cheers, Reece

    • RE-RITS-TS's avatar
      RE-RITS-TS
      Level 1.6: Donut
      2 years ago

      Hello ReeceK ,

      I reopened the service request at Microsoft and asked to forward it accordingly.

      Lets hope, they understand what we want to achieve. 😄

      Thank you very much.

      • RE-RITS-TS's avatar
        RE-RITS-TS
        Level 1.6: Donut
        2 years ago

        Hello ReeceK ,

        unfortunately the Microsoft Intune Support is "not able" to forward anything to Android Enterprise. So I guess we are in a dead end.

        Any ideas left? 

        Regards