Forum Discussion

Level 1.6: Donut

2 years ago

Reseller can't create accounts

I'm unable to create accounts in the ZeroTouch portal 'unexpected error' this is all of our users. It's the British Telecom reseller account that we use. Kind regards Kathryn Liddle

KLiddle

Level 1.6: Donut

2 years ago

Hi Lizzie,

Thanks for responding. We use - https://enterprise.google.com/u/2/android/zero-touch/resellers/402035001/customers

We were able to add accounts up to the start of this week but none of our users can add now.

Thanks

jasonbayton
Level 4.0: Ice Cream Sandwich
2 years ago
Hi KLiddle,

Lizzie is referring to the partner portal - https://zt.androidenterprise.dev - where you can raise this to the appropriate team as a partner directly. This is a customer community so there's more involved in trying to escalate it.