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Prathik's avatar
Prathik
Level 2.0: Eclair
5 months ago
Solved

Smart watch notifications for work profile are being blocked by Android Management Policy

Hi, Few of our work profile customers are facing issue accessing work profile notifications on their smart watches. This used to work before and it stopped working few weeks back. We have not done a...
  • Prathik's avatar
    Prathik
    5 months ago

    We were able to enable it by using the personalAppsThatCanReadWorkNotifications setting. We had to add the applications supporting the smart watches into this field. And it works. Thanks for the support.

Lizzie's avatar
Lizzie
Google Community Manager
12 days ago

(Timmy, Rakib just highlighting this post here from jarmo_akkanen in case you might know more on this? Thanks so much)

Rakib's avatar
Rakib
Level 2.2: Froyo
12 days ago

Thanks for the heads up Lizzie, I have not got any notification from our users and I have personally not enabled any notification on my Garmin Watch, I get enough interruptions on my phone and other arenas. But I will test it. jarmo_akkanen  you have only tested this on COPE right, we have mostly BYOD and some COPE,

  • jarmo_akkanen's avatar
    jarmo_akkanen
    Level 2.0: Eclair
    10 days ago

    Hi Rakib 

    Thanks for your reply, much appreciated!
     
    Notifications works on Pixel watch (other watch brands as well) when device is enrolled as BYOD. 

    Sometimes, might require to install the same Work Profile app on your personal profile. For example Outlook app. No need to set it up or have a personal Outlook account, just the app installed in personal profile.
    I just tested with MS Teams and it's not installed in my personal profile and I am still receiving Teams notifications on my Pixel watch. What's important is to enable notifications on your Work apps and of course in the watch settings app itself

    Need to ensure that notifications for each app to be synced with watch is enabled on your phone paired with watch in "Settings - Notifications - app notifications".

    Problem is the COPE enrolled devices paired with watch. We have all corporate owned devices enrolled as COPE and this generates lot of complains from end users.


    thanks
    Jarmo

    • jarmo_akkanen's avatar
      jarmo_akkanen
      Level 2.0: Eclair
      3 days ago

      PrathikSooonerondraandyRakib 

      Here is the configuration for the MS Intune. Unfortunately "CUSTOM" profile type is only available for BYOD and not for the other methods (COPE/COBO). Please see the image attached below. 

      We opened the ticket to Microsoft to understand how to do this in COPE/COBO.
      Microsoft also ending support for CUSTOM for BYOD on April 2025.
      https://techcommunity.microsoft.com/blog/intunecustomersuccess/intune-ending-support-for-custom-profiles-for-personally-owned-work-profile-devi/4287414

       

      1. Sign in to the Microsoft Intune admin center.
      2. Navigate to Devices > Configuration profiles > Create profile.
      3. Select Android Enterprise as the platform.
      4. Choose Corporate-owned with work profile and then Custom as the profile type.
      5. Add a new OMA-URI setting with the following details:
        • Name: Enter a descriptive name.
        • OMA-URI: ./Vendor/MSFT/WorkProfile/PersonalAppsThatCanReadWorkNotifications
        • Data type: String
        • Value: Enter the package names of the personal apps that should be allowed to read work notifications, separated by commas.

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

      Thanks
      Jarmo

      • Soooner's avatar
        Soooner
        Level 1.5: Cupcake
        3 days ago

        Thanks Jarmo. It's disappointing that COPE doesn't appear to support that in Intune. Please keep me posted when you hear back from Microsoft!