Forum Discussion

RE-RITS-TS's avatar
RE-RITS-TS
Level 1.6: Donut
2 years ago

Renaming Managed Google Play Organization

Hello, we built our Managed Google Play connector in Intune like three years ago with our company name as organization name. Meanwhile our company name as slightly changed and since the company nam...
AdamBrowne's avatar
AdamBrowne
Level 1.6: Donut
10 months ago

Doing well thank you sir. 

 

Our MDM provider is Microsoft (Intune). I've logged a premier support ticket with them (2405310050001301 ) but still awaiting a response.

 

Any advise would be good around if the above user managed to get this renamed?

RE-RITS-TS's avatar
RE-RITS-TS
Level 1.6: Donut
10 months ago

Hello AdamBrowne ,

no, we did not manage to get it renamed yet.

Microsoft is still playing the "What are you talking about? What is the problem? Just unenroll ALL Android Devices ..."-Card. 

If this is the only "solution", we consider switching MDM if we have to unenroll anyway.

Regards

  • AdamBrowne's avatar
    AdamBrowne
    Level 1.6: Donut
    10 months ago

    Hey RE-RITS-TS, 


    We have a premier support ticket open (Not sure if you have normal or premier support and even then if its any better than 'normal') but if we get no traction I'll see if our MS Partner manager can help. I'll report back with the outcome of the ticket & partner support assistance either way... based on the other threads I'm going to say lets not hold our breath though, but fingers crossed.

  • ReeceK's avatar
    ReeceK
    Former Community Manager
    9 months ago

    Hey AdamBrowne 

     

    Just checking in to see if there's any news on your premier support ticket. Any updates you can share? Feel free to pass along the ticket details, and I'll see what I can do from our end.

     

    Also tagging yourself RE-RITS-TS to see if there were any updates from your end too?. 

     

    Thanks, Reece

     

  • RE-RITS-TS's avatar
    RE-RITS-TS
    Level 1.6: Donut
    9 months ago

    Hey,

    no news on our side.

    Problem still exists and still burns.

    Regards

  • RE-RITS-TS's avatar
    RE-RITS-TS
    Level 1.6: Donut
    6 months ago

    Hey AdamBrowne ,

    we finally managed to get our lab tenant connector renamed at least by Microsoft without unenrolling all devices beforehand, since Microsoft warned it may affect existing devices to rename without unenrolling.

    As far as we can tell the existing testdevices were not harmed by the renaming, but the new connector name will only show on newly enrolled devices after the renaming. We are still in testing though.

  • SM_IT's avatar
    SM_IT
    Level 1.5: Cupcake
    6 months ago

    Please keep us posted - I'm in the same boat running into dead ends with both Microsoft and Google.  I still have a support ticket open with Microsoft.  Any tips you can provide that could help me point the Microsoft Support person in the right direction would be greatly appreciated.  I still cannot believe this is such a difficult issue to get resolved!  It's VERY frustrating!

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    5 months ago

    Hello SM_IT,

     

    Thanks for sharing this here, I'm sorry you are having a difficult time with this. I've just sent you a direct message to your community inbox (the little envelope at the top right of your screen). 

     

    Hope to hear from you soon. 

     

    Lizzie

  • AMTIT's avatar
    AMTIT
    Level 1.5: Cupcake
    4 months ago

    How did you manage getting this updated without disconnecting/reconnecting the Google Play account in Intune?