Forum Discussion

Prathik's avatar
Prathik
Level 2.0: Eclair
2 years ago

Seeing inconsistency in START_LOST_MODE in android management api

Hi,

I'm implementing the START_LOST_MODE for my organization. The command works and I see the notification on the device saying that its a lost device. If the user doesn't do anything on the device, we can send the STOP_LOST_MODE and START_LOST_MODE again and it works as expected. But if the user takes some action on the device to unlock or select not my device. Then none of the `START_LOST_MODE` commands work again. Is there a limit to how many times this command can be used? Below is the response I get for GET /operation for the issue command.

 

{
    "name": "enterprises/LC02ot****/devices/3e4aa95e427****/operations/1701195873812",
    "metadata":  {
        "@type": "type.googleapis.com/google.android.devicemanagement.v1.Command",
        "type": "START_LOST_MODE",
        "createTime": "2023-11-28T18:24:33.812Z",
        "duration": "3600s",
        "userName": "enterprises/LC02ot****/users/10750409941529692****",
        "startLostModeParams":  {
            "lostStreetAddress":  {
                "localizedMessages":  {
                    "en-US": "1800 Amphibious Blvd. Mountain View, CA 94045" 
                },
                "defaultMessage": "1800 Amphibious Blvd. Mountain View, CA 94045" 
            },
            "lostOrganization":  {
                "localizedMessages":  {
                    "en-US": "Example Organisation" 
                },
                "defaultMessage": "Example Organisation" 
            }
        }
    }
}

 

  • Prathik's avatar
    Prathik
    Level 2.0: Eclair
    2 years ago

    And sometimes I see the below response in the notification endpoint

     

    {
    "done":true,
    "error": {
        "code":2
    },
    "metadata": {
        "@type":"type.googleapis.com/google.android.devicemanagement.v1.Command",
        "type":"START_LOST_MODE",
        "createTime":"2023-11-29T18:10:11.970Z",
        "duration":"600s",
        "errorCode":"UNKNOWN",
        "userName":"enterprises/LC034k****/users/103356011475399598171",
        "startLostModeParams": {
            "lostMessage": {
                "defaultMessage":"Hello there, this is a lost device"
            },
            "lostPhoneNumber": {
                "defaultMessage":"1231231234"
            },
            "lostEmailAddress":"ganip@amazon.com",
            "lostStreetAddress": {
                "defaultMessage":"123lane WA"
            },
            "lostOrganization": {
                "defaultMessage":"Amazon"
            }
        }
    },
    "name":"enterprises/LC034k****/devices/315c78b0b91fbc21/operations/1701281411970"
}

     

  • jeremy's avatar
    jeremy
    Level 3.0: Honeycomb
    2 years ago

    Hello, according to the lost mode documentation located here: https://developers.google.com/android/management/lost-mode

     

     

    A device cannot be placed into lost mode if:

    • The device is not an organization-owned device
    • The device is already in lost mode
    • The device password has been reset by an IT admin in the last 12 hours
    • The employee manually exited lost mode in the last 12 hours
    • It is a work profile on a company-owned device and the work profile is paused

     

    Are you waiting 12 hours before trying again?