Forum Discussion

JPTGP's avatar
JPTGP
Level 1.6: Donut
8 months ago

Welcome to Chrome prompt during Samsung Knox + Intune Enrolment

I am deploying fully managed work profile through Knox+Intune, after the end user sets Wi-Fi (or uses Mobile Date) and downloads the Knox settings to point to the chosen EMM Provider the prompt below...
Devices
Enrolment
Management
Alex_Muc's avatar
Alex_Muc
Level 2.3: Gingerbread
8 months ago

If I have understood your problem correctly, the enrollment starts via KME and when downloading/installing the DPC, Chrome opens instead of the enrollment continuing normally.

Your problem could be identical to the following post:
https://www.androidenterprise.community/t5/admin-discussions/samsung-s23-with-knox-mobile-enrollment-fails-to-enroll-in/m-p/3112


In the other post, it seemed to be caused by a bug in OneUI6.0. Can you update the devices and check if it could be related to the firmware?

We use KME and WorkspaceOne and haven't had a bug like this yet.

  • JPTGP's avatar
    JPTGP
    Level 1.6: Donut
    8 months ago

    Thanks for the response.

     

    Unfortunately I don't believe the advised post relates to the same issue as we are not utilising ZTE and it is not redirecting to the Google Play Store in this instance. 

     

    This is specifically after accepting the Google Services Terms and prior to redirecting to the Microsoft Sign in Screen as part of Intune enrolment

     

     

    • Alex_Muc's avatar
      Alex_Muc
      Level 2.3: Gingerbread
      8 months ago

      I would suspect an error around the DPC+Intune if the enrollment is not running correctly. It doesn't really matter in my opinion whether KME or ZTP starts the enrollment here.


      To narrow down the error exactly, you would have to run a bug report / sysdump when the error occurred and open a ticket with Microsoft. Depending on the cause of the error, they may have to solve it themselves or open a ticket with Samsung or Google.