Forum Discussion
Zero-Touch-Registration is not available
Hello everyone,
I hope you are doing well.
I wanted to come back to you all with some positive news a fix has been implemented for this issue. I've heard from a couple of you that this is now working. If you could all check your impacted devices please to see if this has been resolved and let me know, that would be a great help.
Once again a massive thank you for all the feedback you have shared in this discussion, it has really helped to get this resolved.
Hope to hear from you soon and thanks again.
Lizzie
P.S - I will mark this as resolved and update the service announcement, but do keep me posted if you believe this isn't the case. Thanks.
Hey everyone,
I hope you are doing well. As this issue is now resolved and it's quite a long discussion, to avoid confusion with any future comments I'm going to close this topic for new replies now. I hope this is all fine with you.
If you are experiencing something similar or want to discuss something related, please do create a new topic here in the community (here is the direct link to do it) and we can carry on the conversation.
Thanks so much,
Lizzie
Zackory Have you been able to resolve this issue? It appears we are having the same issue in our region (NY Area). I was only able to find your post reporting this issue. Trying to gauge how widespread this issue is and if a solution has been identified that you can share.
jasonbayton Moombas have you encountered other companies that are having the same issue? Has Samsung and/or Google acknowledged the provisioning outage?
Hey treborny , we successfully bypassed this issue by manually enrolling with the QR code. Initially, it was impossible because I used the afw#setup method. However, after a factory reset, if you tap the screen 6 times at the "Choose Language" panel, it redirects you to a QR code scanner. Scanning the enrollment QR code at this stage works.
The problem isn't fixed yet, but we now have a workaround.
We have tried enrolling with QR-codes to bypass the problem. Everything seemed fine, but after the setup was finished, the devices got a 1 hour count down and after 1 hour the device resets back to factory defaults.
The workaround did not work for us, but it might work for others.same situation here! Either the same error appears or the 1 hour counter starts and resets the device afterwards.
No workaround for us.
But in this case your devices are detected by ZTP correctly (somehow) but only after the initial setup. The behavior is as you described. Still worth information i think for Samsung and Google to investigate.
But in your cases: Didi something change after the initial setup to different Wifi/LTE usage or so, so that the devices have then an other data connection maybe less restricted?
This is the expected Zero Touch behaviour, if you enroll a device and skip the Zero Touch enrollement by using a QR Code or by not enrolling at all, the device will force you to reset it and start again with ZTE
How do you perform the factory reset? I'm looking for a (end) user friendly way
The device is requesting this itself (as there's the 1 hour deadline).
Otherwise:
Do it via settings (different menu setup from Android and OEM versions, so no general guide possible) or via recovery menu (if available; for example Nokia removed this possibility).
Or (as it's then already connected to the MDM) send the wipe via the MDM).
Hi HarmonJames
You've to setup the device as "No configuration" in GZT for avoid the need of a factory reset.
You can revert the change after the device configuration is done.
weberda FYI.How was this countdown captured? Was this an error message that appeared?
Thanks
