Forum Discussion
Zero-Touch-Registration is not available
- 2 years ago
Hello everyone,
I hope you are doing well.
I wanted to come back to you all with some positive news a fix has been implemented for this issue. I've heard from a couple of you that this is now working. If you could all check your impacted devices please to see if this has been resolved and let me know, that would be a great help.
Once again a massive thank you for all the feedback you have shared in this discussion, it has really helped to get this resolved.
Hope to hear from you soon and thanks again.
Lizzie
P.S - I will mark this as resolved and update the service announcement, but do keep me posted if you believe this isn't the case. Thanks.
- 8 months ago
Hey everyone,
I hope you are doing well. As this issue is now resolved and it's quite a long discussion, to avoid confusion with any future comments I'm going to close this topic for new replies now. I hope this is all fine with you.
If you are experiencing something similar or want to discuss something related, please do create a new topic here in the community (here is the direct link to do it) and we can carry on the conversation.
Thanks so much,
Lizzie
Yesterday, I was able to setup a brand new out of the S23 phone from Verizon with no issues. I checked that it was listed in our Android Zero Touch portal, made sure it had the correct assigned configuration. Turned on the phone and it went through the zero touch setup and connected with Microsoft Intune just like it should with no issues. Hopefully that is a good sign, that the issue is getting resolved.
Maybe this is because you had Android v.13 on S23 that's why you didn't have any issues.
I had the same experience with S22 UNTIL I upgraded to latest android version and reset the device.
You could try to upgrade a test S23 to the latest android version and see.