Forum Discussion
Zero Touch setup with the restore from old device function
Hello everyone, In the last few days, we have noticed that when a device is set up via ZeroTouch and the restore function is used from an old device, we receive a message that the device has not bee...
This would mean that the function with the QR code that is displayed at the beginning cannot be used for setting up ZeroTouch devices?
QR-code enrollment is also a ZT-enrollment but a different way than using the ZT-portal.
If you use the ZTP, the devices need to contact the portal withaout scanning a QR before (except the Wifi QR when in Wifi settings during the enrollment if needed) as the device needs to grab all information from the portal. If that's not happening you will see the reset message as soon as the device connects to the ZTP, noticing the device wasn't enrolled using it.
