[EMM] My Android EMM Registered account is forced to re-register Android Enterprise.

[BKP1200]

Hello all,

I have my business account registered with Android EMM Registration for about 5 years. About a month ago, there was a problem with API connection with an error message 'UNAUTHENTICATED' reason 'CREDENTIALS_MISSING' which impact on device enrollment and app push service. I have no luck finding ways to fix it and I cannot open any support case with my free account. I decided to reconfigure Android EMM Registration with the same account. Google directed me to newly register enterprise account ended up with same account but different 'Client ID' and 'Google Service Account Email Address'. All my apps in private store and previous managed app are missing.

Is there any way to bind my email account back to Google Client ID? so I don't have to separate manage apps and devices on my EMM system.

Note When I login to Play Work, I still can see my previous 'Client ID' profile. However, on EMM system, it shows my new client profile.

Regards,

BKP