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matsm's avatar
matsm
Level 2.0: Eclair
2 years ago

Managed Play Store is empty on devices

We are using Intune to manage our devices and have configured a Managed Goole instance for applications. Problem is that no apps what so ever is visible in the managed play store on the users device...
govi's avatar
govi
Level 2.0: Eclair
2 years ago

In the past i faced this issue with MobileIron EMM for our BYOD WORK PROFILE : sometime this resolution was helpful to reset the PLAYCATALOG and Reloaded : Troubleshoot common issues - Android Enterprise Help (google.com)  If you open the managed Google Play store, and you see a message saying there are no apps to install, it could mean that that your administrator hasn't added any apps yet. However, it can take several hours after an administrator gives access for an app to become available in the managed Google Play store.If after several hours you still can’t see the app in the managed Google Play store, you should delete Play Store data so that it refreshes its cache.

To delete work Play Store data on devices running Android in the enterprise:

  1. Tap Settings 
  2. In the Device section, tap Apps.
  3. From the account menu, select Work Profile.
  4. Scroll to and tap managed Google Play store
  5. Tap Clear Data.
  6. Tap OK and exit Settings.
  7. Open the apps drawer.
  8. Tap managed Google Play store  and accept the terms and conditions.

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