Forum Discussion

KLiddle's avatar
KLiddle
Level 1.6: Donut
2 years ago

Reseller can't create accounts

I'm unable to create accounts in the ZeroTouch portal 'unexpected error' this is all of our users.    It's the British Telecom reseller account that we use.   Kind regards   Kathryn Liddle
Lizzie's avatar
Lizzie
Google Community Manager
2 years ago
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Thanks KLiddle and jasonbayton. 

 

I hope you get this resolved soon Kathryn and do keep us posted if you can. 

 

Thank you,

Lizzie

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I'm unable to create accounts in the ZeroTouch portal 'unexpected error' this is all of our users. 

 

It's the British Telecom reseller account that we use.
 
Kind regards
 
Kathryn Liddle
","kudosSumWeight":0,"postTime":"2023-09-14T02:17:25.687-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:667_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3281},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I'm unable to create accounts in the ZeroTouch portal 'unexpected error' this is all of our users. 

 

It's the British Telecom reseller account that we use.
 
Kind regards
 
Kathryn Liddle
"},"Conversation:conversation:667":{"__typename":"Conversation","id":"conversation:667","solved":false,"topic":{"__ref":"ForumTopicMessage:message:667"},"lastPostingActivityTime":"2023-09-14T03:09:06.917-07:00","lastPostTime":"2023-09-14T03:09:06.917-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:667":{"__typename":"ModerationData","id":"moderation_data:667","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:667_1":{"__typename":"Revision","id":"revision:667_1","lastEditTime":"2023-09-14T02:17:25.687-07:00"},"ForumReplyMessage:message:673":{"__typename":"ForumReplyMessage","id":"message:673","conversation":{"__ref":"Conversation:conversation:667"},"author":{"__ref":"User:user:7"},"revisionNum":1,"uid":673,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Conversations"},"subject":"Re: Reseller can't create accounts","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:673"},"parent":{"__ref":"ForumTopicMessage:message:667"},"body":"

Thanks KLiddle and jasonbayton. 

\n

 

\n

I hope you get this resolved soon Kathryn and do keep us posted if you can. 

\n

 

\n

Thank you,

\n

Lizzie

","body@stringLength":"581","rawBody":"

Thanks  and . 

\n

 

\n

I hope you get this resolved soon Kathryn and do keep us posted if you can. 

\n

 

\n

Thank you,

\n

Lizzie

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