Forum Discussion
Samsung S23 with Knox Mobile Enrollment fails to enroll in Intune
We enroll S23's and S24's on a daily basis into Intune (and other MDM's) without any issues for the past few months. So there might be something not correct in your configuration.
Do you mind sharing your KME profile settings, the first tab and second if you can (please make sure to remove the token from your JSON code)?
Did you use the advanced option of the normal profile option?
I also enroll S23's and S24's on a daily basis into intune via KME (found this made it that bit more secure) in the past week unable to add any new S24's into KME, thought it was knox guard that was blocking it so got samsung to ensure that this had been removed, but still unable to resolve the problem.
And what error are you seeing or experiencing? I just enrolled a S24 ultra without issues via two KME tenants and 2 Intune tenants so its not a global error. Might be specific to some tenants.
got to bottom of it - had lovely chat with Samsung chap, basically I was using the tap 6 times to get QR code screen - only started doing that as someone recently told me that's how they do it. I usually use the plus sign - the difference between the 2 is one isn't recognised as MDM, so once went back to the plus sign worked instantly - so back on track 🙂
haha happy to hear its solved!
The QR code is an alternative for KME, its a less user friendly and it requires more interaction from IT or the end user.
